Maintenance & Repairs
There are two ways to request maintenance or repairs.
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Complete a Service Request through the Tenant Portal link above for maintenance or repairs.
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Call our 24 Hour Maintenance Hotline at (800) 580-4938. If it is an emergency, please call us immediately. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off position.)
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling for maintenance.
Smoke detector won’t work when tested / Check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off/ Check and replace battery.
No power to plugs or switches / Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work / Push reset button on disposal or use allen wrench and turn.
No hot water / Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses.
Hot water “TOO HOT” / Check thermostat on tank and turn down.
Faucet or toilet leaks / Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged / Try plunger. If still plugged call maintenance.
Sink plugged / Remove hair from drain
Heater not working / Check thermostat. Check button or pilot light. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain / Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold / Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.